Aloha,
Michael & McCoy travel were wonderful! Very helpful & I feel you really do go out of your way for customer satisfaction....
Thank you for everything!!
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Aloha Michael,
The accommodations were great and the services were outstanding. We were upgraded to the club floor with a great view of the pool and ocean. If you had anything to do with that, thank you. We did move to the other side of the building a couple days later because of the winds and coolness. The winds would blow the glass of wine off the table. We had a good time though. Golf was very windy at Kapalua and a hurricane at Ka'anapali. The wind would blow the ball off the green in some places but kept it under 90 strokes. Very challenging and beautiful. We will call you again.
Thanks,
S. & G. Rovig
Sparks, NV
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Aloha Melissa & Michael,
Our Trip was great – 2 nights at the Ihilani in Oahu and then the rest of the time in Maui.
Loved the snorkel trip and it worked great because it was like being on a Whale watch tour as well. The Luau was great – everyone enjoyed it. Beach at Kaanapali was fantastic and the Westin is a great hotel – it was packed but to be expected given school vacation week.
The first night at the Ihilani was Valentines day and we did not think to make a dinner reservation in advance and everything was booked. We expressed our concern to the hotel manager and they actually set us up with a room service menu that was fantastic – expensive but fantastic. They comped us a few appetizers and really did a great job. – This confirms my experience with great service from the Marriott.
Mokulele Airlines was great on the trip to Maui. Found out on the way that they do not have a bag agreement with American so it was best to fly back via Hawaiian so the bags could get checked straight through.
However, when I logged in on Friday I was able to get boarding passes for my American flights but not for Hawaiian Air and the line at the airport was the worst I have seen in a long time. It took well over an hour and 15 minutes to check in and I thought we were going to miss our flight- they could not explain why I could not print the boarding passes in advance.
All worked out in the end & we'll be in touch with you for our next trip!
Bottom line Hawaii is paradise after a long New England winter.
J. Hughes
Stow, MA
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Hello,
Happy New Year to you and your staff. First of all, forgive my late response…coming home from the trip of a lifetime and following it up with Thanksgiving, Christmas and the New Year is a bit daunting, and believe me—takes up A LOT of your time!
I do want to let you know that the service that Michael Byrne provided us was paramount. He answered every stupid little question I had, and trust me—I had a lot of them. He had us set up with a great hotel—we stayed at the Hyatt in Maui and thought it was just lovely. The absolute only problem was one, little cockroach…but hey, we’re in the tropics and that happens, right? Other than that, I thought I was a queen. The staff there, the food there---all of it—absolutely beautiful. Our plane ride was uneventful…which is the best you can ask for in a plane ride—we even arrived a bit earlier than we were supposed to, so that was great as well.
Michael put us in touch with Brenda LeBrun (to help us reserve activities) —who was absolutely WONDERFUL!! Brenda and I hit it off like two old friends. She is great—and she knew the island inside and out. She recommended and booked awesome things for us to do. We ziplined, went horseback riding, took a road to Hana tour, went snorkeling—just about every great thing you could do on Maui. She booked us with a great snorkeling tour…never in my life did I see so many beautiful fish! Not to mention swimming around with the turtles at turtle-town…that was a real treat, something that will always be remembered! I’m not sure of the tour company that took us through Hana, but our guide…her name was Pu---was absolutely fantastic! She shared so many great facts and stories with as she drove us through the beautiful scenery. We learned so much about the island and the native Hawaiian people from her, it really was so much more than we expected.
I will be sure to log onto TripAdvisor.com and share all my experiences with your staff and suppliers…and believe me, as soon as we can---we will be contacting Michael again and coming back to Hawaii for another visit!
Thank you very much!!
M. McKenna
Whitman, MA
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