Bula Lori,
I've been so busy with school the past couple days i haven't had time to get to you. I can't thank you enough for you work and attention to Kayla and I and wanted to share my experience to show you how grateful for you we are
With all the wedding planning i was only given two jobs and one was the honeymoon. I had never before dealt with a travel agent as I have always travel inside the 48 continuous states up until this point. I had been given dozens of names, agencies, tips, cautions etc. and was very overwhelmed. I did as much research as possible before I was ready to start talking to people but was still rather clueless. On the day that I began to give my information to travel sites on the web McCoy Travel was one of the first because you're company was one of the recommendations I had received. Obviously being a normal American consumer I looked at many different sites to find the best price. After sharing info with 'Tripology' 'South Seas Adventures' Travel Wizards' ' Fiji-Honeymoons' and about 6-8 others, I sat back and waited to see if anyone would call me unprovoked as I don't Email when I don't have to. I feel an actual conversation is more personal. 2 people did call though I received about 5 other emails. You were the 2nd person to call me which automatically pushed the other man to the top of my list until I found out the time zone difference and realized that you called FIRST THING in the morning where as it took him half the day to get to me. Not a huge deal all things considered but this is my honeymoon and I want to be treated like it's the biggest thing in the world even from the beginning because to us, it is. All told I talked to 6 trip planners in the next three days, as some didn't bother to call or email at all, all the while still planning to get the best deal possible. That, however, didn't last long because your service far exceeded the competition for many reasons.
As I mentioned before, you the quickest to call me back which spoke volumes to me being that I hate waiting and especially with the excitement I had about my first overseas trip. I knew everyone I talked to would have worlds of info about Fiji otherwise they wouldn't have the job they do and was correct. Every person I talked to 'knew' resorts and had plenty of knowledge to offer. Having already looked at more than 50 resort myself before all of this thought I had a great idea of what I was looking for and had already narrowed it down to 5. Three of the other people I talked to did nothing but try to discourage me from where I wanted to go. One in fact insisted on other resort so much I had to hang up on her because she would not listen to me. You did. My fiance and I wanted to stay in one resort for 12 days. We DID NOT want to island hop. We're there for relaxing, not packing and unpacking every couple days. It seems to me that if you're planning a trip for someone you may want to listen to what they want. Call me crazy I guess. Others insisted on strict itineraries that included hikes and village visits. Again not listening! We wanted to hang out with nothing to do except what we want to at that time. Spontaneity! You listened, YOU cared, YOU wanted us to what we wanted to do where we wanted to do it, and worked QUICKLY to ensure we could do so. The only other person out of six that agreed to put us where we wanted to go said he'd call me back "in 4 weeks and go from there." I did get a few quotes from other people but not for what we wanted. I even had one lady that spent the first 20 minutes of MY cell minutes talking about her rate. Really? I know you don't do this for free!
After you called with our final quote and we hung up the phone I talked with my fiance and both said instantly we wanted to go with you no matter how much cheaper anyone else could get it for. We simply didn't care at this point because YOU did. We felt like we were your only client! You really made everything easy and fun. We are both VERY 'brand loyal' people who love to travel. I am graduating for Radiology school the month before our marriage and trip to Fiji and will be traveling quite a bit in the future and because of our experience with you on this trip, NO ONE but you or someone at McCoy that you recommend will be helping us plan. I cant thank you enough for your help Lori and I hope you continue the outstanding work.
Vinaka,
J. Janosik
Richmond, VA
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